Quality
NuQuest/Bridge Pointe has built an industry reputation as MSP Compliance experts with the highest standards for integrity, education and communication, quality reports and outstanding customer service. We have achieved and maintain this reputation as a result of our commitment to rigid standards set in our Quality Assurance Program.
Quality Assurance Program
NuQuest/Bridge Pointe's Quality Assurance Program is lead by our highly educated and experienced Quality team, ensuring that every report undergoes a 100% quality review prior to release to the customer or CMS. The Team also oversees the day to day performance of Registered Nurses, Service Coordinators, and Bill Review/Coding Specialists and actively participates in completing and monitoring the following:
- Product & Service Audits
- CMS responses received
- Newly identified CMS trends
- Pricing and frequency trends
- Training needs/issues
- Updated fee schedules
- Implementation of new workflows and processes, as needed
- Technology enhancements
- Customer feedback
To learn more about NuQuest/Bridge Pointe’s Quality Assurance Program, please contact our team at 866-858-7161, Option 2, or send an e-mail to info@nqbp.com.